Hello! I purchased the 5.1 Kit, but the product was sent to the wrong address and was returned. I’ve sent several emails, and no one has responded! Does anyone know of an email address or phone number that can be reached? Best regards.
@jofemodo will generally respond to posts on this forum. You can also send him a private message - search on @jofemodo then click on the his picture and then choose “Message“.
What email address is not being responded to?
Hi @tjsilvio !
I’m sorry for this situation.
We are awaiting to receive the returned product. We checked with the transport company and it seems to be on the way.
Regarding the “wrong address”, we shipped the product to the address you specified in the order. It’s impossible for us to validate if the address is right or wrong. We ship all the world!
When we receive the returned product, you can choose between the 2 options:
- get a refund, excluding the shipping cost
- ship to a new address, paying the new shipping costs
All the best,
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Hello.
Can you tell me about my kit?
It will be a while before I have any news.
Best regards.
Hi @tjsilvio !
We are still awaiting to receive the returned package. I will check with the shipping company.
Regards
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Hello! Yesterday I tracked the order through the app, and the product was returned to the original Zynthian shipping location, and there was no one to receive it. Could you please check for me? Tracking number EJ914916865ES is included. Best regards.