Shop: Failure to pay by credit card [Solved]

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Hi! I was excited to finally order my Zynthian V5.1 kit plus angle bracket from the shop. Now it seems I can’t pay.

The first time around, I filled out all the fields and the payment processor submitted a payment request to my credit card - a Wise card (backed by cash so more like a Visa debit card), so I can pay in EUR despite living in Canada. The Wise app asked me to confirm and I did; unfortunately, the amount exceeded the daily spending limit I had previously set, so the transaction got rejected.

I have since increased the spending limit, so it should go through now. However, the new problem is that whatever I seem to do, I’m not getting a confirmation request in my app anymore. It feels like the payment is not even submitted to Wise anymore. I tried clearing out my shopping basket and re-adding the items. I tried switching browsers (Firefox Private Browsing, Firefox regular, Chromium) and IP addresses. I tried waiting for 12+ hours. Nothing works. I always get this page after I enter my credit card details and click “Pay”:

Screenshot_jpetso_payfail
Screenshot_jpetso_payfail1076×795 93.9 KB

This is a bummer, and I’d prefer not to do PayPal (extra fees) or bank transfer (no customer protections?). Any idea how to make this work?

@jofemodo

Also, the “Continuar” button on this page does nothing. Unlike the “Cancel” button on the credit card details entry page, which leads you back to the store and displays a large red banner that the payment failed. Also I don’t really speak Spanish, it switched me over from a page flow in English, but it’s not like there’s actually any useful info on this page anyway.

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Hi @jpetso !

It seems there is a stupid limitation in your card config that doesn’t allow to realize operations with the card if an operation has been denied in the last 30 days. We are trying to remove the checking for this condition, but i don’t know if it would be possible. If you have a different card, it should work.

Regards,

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Thank you for investigating, sorry for causing you extra work. I called Wise customer service and they don’t have any data about the subsequent transaction attempts, so they can’t help. I have a second credit card number on the same account, which I’ll try tomorrow (to ensure that card’s spending limit is gone). Let’s hope it works. If not, I guess I’ll have to do a bank transfer after all.

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Just to conclude this thread, I got the payment to work on the next day by using a different (not previously declined) credit card number backed by the same account. Thanks again, now onwards to tracking the package delivery progress every few days!

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